HappyOrNot
The global leader in instant experience feedback.
Overview
HappyOrNot helps businesses gather in-the-moment feedback on customer and employee satisfaction. Their iconic smiley-faced terminals are placed at physical locations, allowing guests to provide instant feedback with a single press. This data is then analyzed to provide insights into service quality and operational performance.
✨ Key Features
- Smiley Terminals (physical kiosks)
- Smiley Digital (web and app feedback)
- Real-time Analytics and Reporting
- Performance Dashboards
- Email Reports and Alerts
- Data Export
🎯 Key Differentiators
- Iconic and user-friendly physical terminals
- High response rates due to simplicity
- Focus on in-the-moment feedback
Unique Value: Provides a simple and effective way to capture a high volume of in-the-moment feedback, enabling businesses to continuously monitor and improve service quality.
🎯 Use Cases (4)
✅ Best For
- Improving customer service in retail and hospitality
- Enhancing facility cleanliness and maintenance
- Boosting employee satisfaction
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses needing detailed, qualitative feedback
- Purely online businesses with no physical locations
🏆 Alternatives
Offers a much simpler and faster feedback mechanism than traditional surveys, leading to higher participation rates for on-site feedback.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Custom tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
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