Guestmeter
Guest Feedback Management Software For Hospitality Industry.
Overview
Guestmeter helps hospitality businesses capture guest feedback through email surveys, QR codes, and kiosks. The platform is designed to identify unhappy guests before they leave, allowing management to resolve issues and prevent negative online reviews. It also helps encourage happy guests to share their positive experiences online.
✨ Key Features
- Post-Stay Email Surveys
- On-Stay QR Code Surveys
- Kiosk Surveys
- Real-time Alerts for Negative Feedback
- Review Generation
- PMS Integrations
🎯 Key Differentiators
- Focus on preventing negative reviews
- Simple and affordable pricing structure
- Use of QR codes for easy on-stay feedback
Unique Value: Provides a simple and cost-effective way for hotels to catch and resolve guest issues before they become negative online reviews.
🎯 Use Cases (4)
✅ Best For
- Reducing the number of negative online reviews
- Increasing the volume of positive reviews
- Improving guest satisfaction through proactive issue resolution
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Large hotel chains needing advanced, enterprise-level analytics and benchmarking
🏆 Alternatives
More focused on the immediate goal of review prevention and generation than on deep, long-term analytics like larger enterprise platforms.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: 1 location, 50 surveys/month
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