Sprinklr Modern Care
The world's only Unified-CXM platform.
Overview
Sprinklr provides a unified platform for managing customer experiences across various touchpoints. While its scope is very broad (covering marketing, advertising, research, care, and engagement), its social listening and engagement modules are highly relevant for Analyst Relations. AR teams can use Sprinklr to monitor analyst conversations across dozens of social and messaging channels, analyze sentiment, and in some cases, engage directly. It's a powerful tool for understanding the public-facing side of analyst influence.
✨ Key Features
- Unified Customer Experience Management (Unified-CXM)
- Social Listening across 30+ channels
- Social Media Publishing & Engagement
- AI-powered Insights & Analytics
- Benchmarking & Competitive Intelligence
- Customer Care & Case Management
- Voice of the Customer (VoC)
🎯 Key Differentiators
- True unified platform architecture for all customer-facing functions
- Industry-leading AI for processing unstructured customer data
- Breadth of channel coverage for listening and engagement
- Strong focus on governance and compliance for enterprise needs
Unique Value: Breaks down internal silos by providing one unified platform to manage all customer interactions, enabling a more consistent and personalized customer experience.
🎯 Use Cases (5)
✅ Best For
- Enterprise-scale social media management
- Digital customer service and support
- Comprehensive social listening and analytics
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Teams needing a dedicated, streamlined tool for internal AR workflow management (e.g., briefing books, report submission tracking).
- Small businesses or teams with a limited budget.
🏆 Alternatives
Unlike point solutions for social listening or community management, Sprinklr offers a single platform for a wide range of CXM functions. For AR, this means analyst conversations can be tracked and analyzed within the same system as all other customer and media conversations, providing a more holistic view.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
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