Sharpen
The agent-first contact center platform.
Overview
Sharpen is an agent-first contact center platform that helps businesses improve agent performance, reduce turnover, and deliver exceptional customer experiences. It provides a unified suite of tools for omnichannel routing, performance management, and analytics. Sharpen's platform is designed to be intuitive and easy to use, empowering agents to be more effective and engaged.
✨ Key Features
- Agent-first User Interface
- Omnichannel Communications
- Performance Management and Coaching
- Real-time Analytics and Reporting
- CRM Integrations
🎯 Key Differentiators
- Agent-first approach to contact center software.
- Focus on performance management and coaching.
Unique Value: Provides an agent-first contact center platform that improves agent performance and satisfaction, leading to better customer outcomes.
🎯 Use Cases (4)
✅ Best For
- Reducing agent attrition in a high-turnover telecom call center.
- Improving agent performance through targeted coaching and feedback.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses that are not focused on improving the agent experience.
🏆 Alternatives
Offers a more intuitive and agent-friendly user experience than many other contact center platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
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