SevenRooms
A guest experience and retention platform for the hospitality industry.
Overview
SevenRooms is a comprehensive guest experience and retention platform that provides tools for reservations, waitlist management, online ordering, and marketing automation. It focuses on helping operators leverage guest data to personalize service, automate marketing, and increase repeat business. It's designed to be the central system for managing the entire guest journey.
✨ Key Features
- Reservations & Waitlist Management
- CRM & Guest Profiles
- Marketing Automation (Email & SMS)
- Review Management
- Online Ordering
- Experiences & Events
🎯 Key Differentiators
- Focus on owning the guest data and relationship directly.
- Comprehensive suite of tools beyond just reservations (marketing, ordering, events).
- Strong integration capabilities with a wide range of POS systems.
Unique Value: SevenRooms empowers hospitality operators to build profitable, direct relationships with their guests by unifying data and automating marketing across the entire guest journey.
🎯 Use Cases (4)
✅ Best For
- Increasing guest loyalty and repeat visits through data-driven marketing.
- Streamlining front-of-house operations.
- Driving direct bookings and orders to own the guest relationship.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Quick-service restaurants that do not take reservations.
- Businesses that only need a simple social media scheduling tool.
🏆 Alternatives
Unlike reservation-only platforms, SevenRooms provides a full suite of marketing and retention tools, giving operators more control over their guest data and revenue.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
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