ServiceNow IT Business Management (ITBM)
Deliver Value to Drive Innovation.
Overview
ServiceNow IT Business Management (ITBM) is an integrated suite that provides visibility into all IT investments, helping leaders prioritize initiatives based on value, cost, and resources. It combines project portfolio management (PPM), demand management, resource management, and financial management to ensure that IT efforts are aligned with enterprise goals.
✨ Key Features
- Project Portfolio Management (PPM)
- Demand Management
- Resource Management
- Application Portfolio Management (APM)
- Financial Management (Cost Modeling and Budgeting)
- Agile Development Integration
🎯 Key Differentiators
- Native integration with the ServiceNow platform (ITSM, ITOM, etc.).
- Single data model for project, financial, and operational data.
- AI-driven platform for consolidating work and planning.
Unique Value: Provides a single, unified platform to manage the entire IT investment lifecycle, from strategic planning to operational execution, ensuring alignment with business goals.
🎯 Use Cases (4)
✅ Best For
- Consolidating demand intake and project portfolio tracking.
- Improving resource utilization and project delivery rates.
- Providing comprehensive visibility into IT costs and progress.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses with simple project management needs.
- Organizations not using the broader ServiceNow platform.
- Teams looking for a lightweight, standalone financial planning tool.
🏆 Alternatives
Offers a more integrated and holistic approach by leveraging the broader ServiceNow platform, connecting IT business management with service and operations management.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All Tiers tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
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