Salesforce Einstein 1 Platform
The AI Platform for Customer Companies.
Overview
The Salesforce Einstein 1 Platform infuses AI capabilities across the entire Salesforce Customer 360 portfolio. It combines predictive AI with generative AI (Einstein GPT) to create a comprehensive suite of tools for sales, service, marketing, and commerce. A key feature is the Einstein Trust Layer, which ensures that AI interactions are grounded in the company's own CRM data while maintaining data privacy and security.
✨ Key Features
- Generative AI for sales, service, and marketing (Einstein GPT)
- Predictive AI for forecasting and recommendations
- Grounded in your company's CRM data
- Einstein Trust Layer for data privacy and security
- Seamless integration with all Salesforce clouds
- Low-code tools for building custom AI applications
🎯 Key Differentiators
- Deeply integrated with the leading CRM platform
- Grounded in a company's specific customer data for high relevance
- Einstein Trust Layer provides strong data privacy assurances
Unique Value: Unlocks the value of a company's customer data by infusing trusted and relevant AI across every Salesforce application, driving productivity and personalization.
🎯 Use Cases (5)
✅ Best For
- Used by thousands of Salesforce customers to enhance their CRM and business processes.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies not using the Salesforce CRM platform.
- General-purpose, non-CRM related AI tasks like scientific research or creative arts.
🏆 Alternatives
Provides a much more integrated and data-centric AI experience for CRM users compared to general-purpose AI platforms that lack deep access to customer data.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Premier and Signature Success Plans tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
Free tier: NA
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