Re:amaze
Customer service, live chat, and helpdesk solutions for online businesses.
Overview
Re:amaze is a customer communication platform that combines email, live chat, social media, SMS, and voice conversations into a shared inbox. It is particularly popular among e-commerce businesses due to its deep integrations with platforms like Shopify, BigCommerce, and Magento, allowing agents to view and manage customer and order data alongside conversations.
✨ Key Features
- Shared Inbox for multiple channels (Email, Chat, Social, SMS)
- Live Chat and Chatbots
- Knowledge Base (FAQ)
- Deep eCommerce Integrations (Shopify, BigCommerce)
- Automated Workflows
- Customer Satisfaction Surveys
🎯 Use Cases (4)
✅ Best For
- Handling customer service for multiple Shopify stores from a single dashboard.
- Using chatbots to automatically answer questions about order status.
- Proactively engaging website visitors with targeted chat messages to increase conversions.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Large enterprises with complex internal IT helpdesk needs.
- Companies that are not primarily focused on online business or e-commerce.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Dedicated Support (Plus tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: N/A
🔄 Similar Tools in Customer Comms
Zendesk
Provides SaaS products for customer support, sales, and other customer communications....
Intercom
A platform that connects businesses with their customers through messaging and automation....
Freshdesk
An omnichannel helpdesk ticketing system that streamlines customer conversations....
Help Scout
A help desk software that feels like a shared inbox, designed for growing teams....
LiveChat
An AI-powered customer service platform with live chat, chatbot, and help desk capabilities....
Gorgias
A customer service platform designed specifically for e-commerce businesses....