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Lucidworks

AI-Powered Enterprise Search Insights Platform

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Overview

Lucidworks provides an AI-powered search platform, built on Apache Solr, for delivering relevant and personalized search and discovery applications. Their solutions cater to enterprise commerce, customer service, and workplace search, helping organizations connect users with the information they need.

✨ Key Features

  • Enterprise Search
  • eCommerce Search & Discovery
  • Personalization
  • Machine Learning & AI
  • Analytics and Dashboards
  • Connectors for various data sources

🎯 Key Differentiators

  • Built on top of open-source Apache Solr
  • Deep expertise in enterprise search
  • Flexible deployment options (cloud, on-premise, hybrid)

Unique Value: Empowers large organizations to build highly relevant and personalized search experiences across commerce, customer service, and the workplace.

🎯 Use Cases (4)

eCommerce product discovery Internal knowledge management Customer support portals and chatbots Website search

✅ Best For

  • Large B2C and B2B eCommerce sites
  • Enterprise knowledge bases
  • Financial services and healthcare search applications

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Small businesses or startups with simple search needs

🏆 Alternatives

Algolia Coveo Elasticsearch Bloomreach

Offers deeper customization and control for complex enterprise environments compared to more out-of-the-box SaaS solutions.

💻 Platforms

Cloud On-Premise Hybrid

✅ Offline Mode Available

🔌 Integrations

SharePoint Salesforce Confluence ServiceNow Wide range of data connectors

🛟 Support Options

  • ✓ Email Support
  • ✓ Phone Support
  • ✓ Dedicated Support (Available tier)

🔒 Compliance & Security

✓ SOC 2 ✓ HIPAA ✓ BAA Available ✓ GDPR ✓ ISO 27001 ✓ SSO ✓ SOC 2 Type II ✓ ISO 27001 ✓ HIPAA

💰 Pricing

Contact for pricing
Visit Lucidworks Website →