Lookback
Understand the why. See the user.
Overview
Lookback allows you to perform live user research with screen sharing, video, and audio. You can invite observers to watch and take notes in real-time. It supports both moderated and unmoderated testing on desktop and mobile devices.
✨ Key Features
- Live moderated interviews
- Unmoderated testing
- Screen, face, and voice recording
- Real-time note-taking and collaboration
- Mobile and desktop support
- Participant recruitment integrations
🎯 Key Differentiators
- Excellent for moderated, live interviews
- Real-time collaboration features for observers
- High-quality mobile recording
Unique Value: The best way to understand your customers is to see them use your product. In real time.
🎯 Use Cases (4)
✅ Best For
- Gaining deep empathy for users by seeing their expressions and hearing their thoughts
- Collaborating with stakeholders in real-time during research sessions
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Large-scale quantitative surveys
- A/B testing
🏆 Alternatives
Lookback excels at providing a seamless, collaborative experience for live, moderated user interviews, which can be more insightful than unmoderated tests offered by some competitors.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 60-day free trial
Free tier: N/A
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