Klaus
Make customer service your competitive advantage.
Overview
Klaus is a quality assurance platform designed to improve customer service quality by making internal feedback easy and systematic. It integrates with various help desks to allow managers to review conversations, rate agent performance against custom scorecards, and identify trends and training opportunities. Zendesk acquired Klaus to bolster its AI-powered WFM solutions.
✨ Key Features
- AutoQA (Automatic Quality Assurance)
- Customizable Scorecards
- Conversation Filtering and Discovery
- Agent Performance Dashboards
- Coaching and Feedback Tools
- Sentiment Analysis
- Trend Analysis
🎯 Key Differentiators
- User-friendly and intuitive interface
- Strong focus on agent feedback and coaching loops
- Browser extension for reviewing conversations anywhere
Unique Value: Improves customer service quality by making internal feedback and coaching a systematic and data-driven process.
🎯 Use Cases (4)
✅ Best For
- Systematic review of customer conversations
- Tracking Internal Quality Score (IQS)
- Identifying knowledge gaps for training
- Reducing customer churn by identifying dissatisfied customers
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Teams looking for a full help desk solution
- Companies that do not have a dedicated quality assurance process
🏆 Alternatives
Often praised for its superior user experience and simplicity compared to more complex competitors.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: Up to 10 conversation reviews per week.
🔄 Similar Tools in Support Analytics
Zendesk
A service-first CRM company that builds software designed to improve customer relationships....
Kaizo
An AI-powered workforce performance management platform for customer support teams....
Tidio
An all-in-one customer service platform with live chat, chatbots, and AI features....
LiveAgent
A multi-channel customer support solution that centralizes all customer inquiries into a single inbo...
Prodsight
An AI-powered text analytics platform that automatically analyzes and tags customer feedback....