Kissmetrics
Customer Engagement Automation that gets you, keeps you and grows you more customers.
Overview
Kissmetrics is a customer engagement automation platform that provides person-based analytics. It helps SaaS and e-commerce businesses to understand and engage their customers throughout their journey, from acquisition to retention. The platform focuses on tracking individual user behavior over time.
✨ Key Features
- Customer journey tracking
- Funnel reports
- Cohort analysis
- A/B testing
- Email and SMS automation
- Lead scoring
- Revenue reporting
🎯 Key Differentiators
- Focus on person-based analytics and customer engagement automation
- Stronger emphasis on e-commerce and SaaS business models
- Combines analytics with marketing automation features
Unique Value: Connects customer behavior insights with automated engagement tools to help businesses grow through better customer relationships.
🎯 Use Cases (5)
✅ Best For
- Identifying drop-off points in the customer journey
- Segmenting customers based on their behavior for targeted campaigns
- Tracking the lifetime value of customers from different acquisition channels
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Anonymous website traffic analysis
- Businesses not focused on individual user behavior
🏆 Alternatives
Offers a more integrated solution for both understanding and acting on customer behavior compared to pure analytics platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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