Jitbit Helpdesk
A Help Desk App That's Actually Simple.
Overview
Jitbit Helpdesk is a ticketing system designed for simplicity and speed. A core part of the product is its integrated knowledge base, which allows teams to create articles, how-to guides, and FAQs. This knowledge base serves both internal technicians and external customers via a self-service portal. While the primary focus is on ticketing, its knowledge base is a robust tool for documenting solutions and procedures, helping to deflect tickets and provide quick answers to common problems.
✨ Key Features
- Email Ticketing System
- Integrated Knowledge Base
- Self-Service Portal
- Automation Rules
- Asset Management (basic)
- SaaS and On-Premise versions
- Reporting
🎯 Key Differentiators
- Option for self-hosting (on-premise)
- Blazing fast and lightweight interface
- Simple, transparent pricing
Unique Value: Offers a refreshingly fast and simple ticketing system with the unique flexibility of both cloud and self-hosted deployment options.
🎯 Use Cases (4)
✅ Best For
- Building a public help center to allow customers to solve their own problems.
- Creating an internal knowledge base for training new support agents.
- Linking knowledge base articles directly in ticket responses.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Structured MSP documentation (assets, passwords, configurations)
- Automated system discovery
- Multi-tenant client management
🏆 Alternatives
Unlike bloated, slow competitors, Jitbit focuses on doing one thing exceptionally well: ticketing. Its self-hosted option provides a level of data control that most SaaS-only providers cannot match.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 21-day free trial
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