InMoment
The easiest, most integrated, and most impactful way to improve experiences.
Overview
InMoment is an experience improvement (XI) platform that helps businesses understand and improve the experiences of their customers, employees, and partners. It combines feedback data with other business data and uses AI-powered analytics to deliver actionable insights.
✨ Key Features
- Omnichannel feedback collection (including in-app)
- Text, speech, and video analytics
- Predictive analytics and modeling
- Case management and workflow automation
- Employee experience management
- Reputation management
- Market research services
🎯 Key Differentiators
- Integrated approach combining feedback, operational, and market data.
- Strong professional services and managed analytics.
- Focus on industry-specific solutions (e.g., retail, automotive, healthcare).
Unique Value: Delivers a more intelligent customer experience by integrating all types of customer signals and providing industry-specific expertise.
🎯 Use Cases (5)
✅ Best For
- Enterprise-scale experience improvement initiatives
- Analyzing unstructured feedback from voice and video
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Simple survey needs for small businesses
🏆 Alternatives
Offers a more managed, service-oriented approach compared to purely self-service platforms, helping enterprises derive more value from their CX programs.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
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