Fluid Topics

The Content Delivery Platform for Technical Documentation.

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Overview

Fluid Topics is not a CCMS for authoring, but rather a content delivery platform that ingests content from various sources, including CCMSs, and delivers it as a unified, user-friendly knowledge portal. It provides powerful search, navigation, and personalization features to help users find the information they need quickly and easily. Fluid Topics is designed to improve the customer self-service experience and reduce support costs.

✨ Key Features

  • Content delivery platform
  • Unified search across multiple content sources
  • Faceted search and filtering
  • Personalization and user profiles
  • Analytics and user feedback
  • API for integration
  • Responsive design for mobile devices

🎯 Key Differentiators

  • Focus on technical documentation delivery
  • Powerful semantic search capabilities
  • User-friendly and modern interface

Unique Value: Fluid Topics transforms static technical documentation into a dynamic and engaging knowledge hub, improving the customer experience and reducing support costs.

🎯 Use Cases (5)

Customer self-service portals Knowledge bases Online help centers API documentation portals Technical support and field service

✅ Best For

  • Providing a unified search experience across all technical content
  • Improving findability and usability of documentation
  • Reducing support tickets through better self-service

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Content authoring and management (it's a delivery platform)
  • Small documentation sets

🏆 Alternatives

Zoomin MindTouch (now part of NICE) Coveo

Fluid Topics provides a more specialized and powerful solution for technical documentation delivery compared to generic enterprise search or knowledge base platforms.

💻 Platforms

Web

🔌 Integrations

Paligo Heretto Adobe Experience Manager Guides Salesforce Zendesk

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (Enterprise tier)

🔒 Compliance & Security

✓ SOC 2 ✓ GDPR ✓ ISO 27001 ✓ SSO ✓ ISO 27001 ✓ SOC 2 Type 2

💰 Pricing

Contact for pricing

✓ 14-day free trial

Visit Fluid Topics Website →