Delighted
The fastest and easiest way to gather actionable feedback.
Overview
Delighted, a Qualtrics company, is a self-serve customer experience platform that makes it easy to gather feedback using NPS, CSAT, CES, and other survey methodologies. It focuses on simplicity and speed, allowing businesses to set up feedback programs quickly and easily.
✨ Key Features
- NPS, CSAT, CES, 5-star, and Thumbs surveys
- Email, web, SMS, and link surveys
- In-app surveys (iOS)
- Real-time dashboard and reporting
- Survey customization and branding
- Question branching and logic
- AI-powered text analysis
🎯 Key Differentiators
- Simplicity and speed of setup
- Self-serve model with a generous free tier
- Focus on actionable feedback
Unique Value: Provides a beautifully simple and fast way for any business to start collecting actionable customer feedback without a steep learning curve or complex setup.
🎯 Use Cases (5)
✅ Best For
- Quickly launching NPS and CSAT programs
- Automating feedback collection after key customer interactions
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Complex, multi-page market research surveys
🏆 Alternatives
Much easier to use and more affordable for small to medium-sized businesses compared to enterprise-level experience management platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 7-day free trial
Free tier: 250 survey sends/month
🔄 Similar Tools in Contextual Surveys
Sprig
User insights platform for in-product surveys, and session replays....
Qualtrics
Experience management platform for customer, employee, product, and brand experiences....
SurveySparrow
Conversational survey platform for engaging feedback collection....
Hotjar
Product experience insights platform with heatmaps, session recordings, and feedback tools....
Pendo
Product experience platform for user onboarding, analytics, and in-app guidance....
Appcues
No-code platform for building in-app onboarding, surveys, and announcements....