CrushBank
Your Data. Your AI.
Overview
CrushBank is an AI-powered platform that creates a private, client-specific data lakehouse for MSPs. It ingests and indexes data from various systems like PSAs, documentation tools, and Microsoft 365. This allows support technicians to find answers to complex problems instantly using natural language search. It's designed to increase help desk efficiency, reduce resolution times, and automate tasks like ticket classification.
✨ Key Features
- AI-Powered Search
- Private Data Lakehouse
- Integration with PSA and Documentation Tools
- Automated Ticket Classification
- Natural Language Queries
- Insights and Analytics
- Microsoft Teams Integration
🎯 Key Differentiators
- Built on IBM watsonx for enterprise-grade AI.
- Creates a private, secure data lakehouse from an MSP's own data.
- Focuses specifically on solving IT support efficiency problems.
Unique Value: Unlocks the value of an MSP's existing data, turning it into an instantly searchable knowledge base that dramatically improves service desk efficiency and consistency.
🎯 Use Cases (5)
✅ Best For
- Finding a solution to a client issue by searching across all past tickets and documentation simultaneously.
- Using AI to automatically categorize and assign incoming service tickets.
- Asking natural language questions in Microsoft Teams to get information from IT Glue.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Client-facing reporting and QBRs
- Strategic roadmap and budget planning
- Sales and quoting
🏆 Alternatives
Unlike generic AI search tools, CrushBank is purpose-built for the MSP space with pre-built integrations and an understanding of IT support data.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
💰 Pricing
✓ 14-day free trial
Free tier: NA
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