ConnectWise Co-Managed Backup
Get back your nights and weekends.
Overview
ConnectWise Co-Managed Backup is not a backup software product itself, but a service layer on top of leading backup solutions. It provides MSPs with 24/7 access to ConnectWise's Network Operations Center (NOC) technicians who monitor, troubleshoot, and manage their clients' backups. This allows the MSP's internal team to offload the daily, often repetitive, tasks of backup administration.
✨ Key Features
- 24/7/365 backup monitoring by NOC technicians
- Proactive issue remediation
- Support for industry-leading backup solutions
- Centralized console for viewing backup status
- Ticketing and alerting for backup issues
- Disaster recovery readiness reviews
🎯 Key Differentiators
- Deep integration with the ConnectWise ecosystem (PSA, RMM)
- Backed by a large, dedicated NOC team with backup expertise
- Vendor-agnostic support for multiple backup platforms
Unique Value: Allows MSPs to scale their operations and provide 24/7 expert backup management without the overhead of hiring, training, and retaining additional technical staff.
🎯 Use Cases (4)
✅ Best For
- Resolving nightly backup failures without waking up the MSP's on-call tech
- Managing backup alerts and creating service tickets automatically
- Providing a higher level of service assurance to end-clients
💡 Check With Vendor
Verify these considerations match your specific requirements:
- MSPs who want full, hands-on control over every aspect of their backup operations
- Very small MSPs who may not have the client base to justify the cost of a co-managed service
🏆 Alternatives
Provides a more reliable and scalable solution than relying solely on in-house staff, especially for after-hours support, and offers deeper integration than generic NOC services.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (The service itself is the support tier)
🔒 Compliance & Security
💰 Pricing
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