ConnectWise Asio Platform (Documentation)
The single source of truth for TSPs.
Overview
ConnectWise's documentation capabilities are increasingly being integrated into its core Asio platform, which underpins its modern RMM, PSA (ConnectWise PSA), and other solutions. This approach aims to provide a unified experience where documentation is not a separate silo but is contextually available wherever a technician is working. It allows for linking documents, configurations, and passwords directly to tickets, assets, and clients, leveraging the vast amount of data already within the ConnectWise ecosystem.
✨ Key Features
- Unified Platform Experience
- Contextual Documentation
- Centralized Asset Information
- Integration with ConnectWise PSA and RMM
- Knowledge Base functionality
- Credential Management
🎯 Key Differentiators
- Deepest possible integration for users of the ConnectWise suite.
- Single vendor for support and billing.
- Leverages data across PSA, RMM, and CPQ for a holistic view.
Unique Value: Provides a seamlessly integrated documentation experience within the ConnectWise platform, eliminating the need for third-party tools and creating a single source of truth for TSPs.
🎯 Use Cases (4)
✅ Best For
- Accessing a client's network diagram directly from their company record in ConnectWise PSA.
- Attaching a troubleshooting guide to a specific alert type in ConnectWise RMM.
- Storing credentials needed for ConnectWise Control remote sessions securely.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations not invested in the ConnectWise ecosystem
- Users who prefer a standalone, best-of-breed documentation tool
🏆 Alternatives
While standalone tools like IT Glue (owned by competitor Kaseya) or Hudu may offer more specialized features, the native ConnectWise solution offers unparalleled convenience and data consistency for partners.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (N/A tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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