Chargebee Retain
A smarter way to recover failed payments and retain customers.
Overview
Chargebee Retain (formerly Brightback) is a tool focused on automating customer retention at the moment of cancellation. It replaces the standard cancel button with a personalized and dynamic cancel experience that presents targeted offers based on customer data to deflect churn. It also includes dunning and payment recovery features to combat involuntary churn from failed payments.
✨ Key Features
- Personalized Cancel Experiences
- Dynamic Offer Management (Discounts, Pauses, Plan Changes)
- A/B Testing and Experimentation
- Churn Reason Collection and Analytics
- Failed Payment Recovery (Dunning)
- Real-time Alerts and Workflows
🎯 Key Differentiators
- Focus on the moment of cancellation
- Advanced A/B testing for retention offers
- Deep integration with billing systems for personalized offers
Unique Value: Turns the cancellation process from a simple exit form into a dynamic, data-driven retention funnel that actively saves customers and provides critical insights into churn reasons.
🎯 Use Cases (4)
✅ Best For
- High-volume B2C and B2B subscription businesses looking to optimize their cancel flow
- Reducing credit card declines and dunning
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses without a self-serve cancellation process
- Companies needing a full-suite customer success platform
🏆 Alternatives
Provides a more sophisticated and customizable offboarding experience than the basic dunning features included in most billing platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
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