Avaya OneCloud CCaaS
Experiences that matter.
Overview
Avaya OneCloud CCaaS is a comprehensive cloud contact center solution that helps businesses create memorable customer experiences. It offers a full suite of omnichannel capabilities, including voice, email, chat, and social media, as well as AI-powered tools for automation and analytics. Avaya's solution is designed to be flexible and scalable, meeting the needs of businesses of all sizes.
✨ Key Features
- Omnichannel Customer Engagement
- AI-powered Automation and Self-service
- Workforce Engagement Management
- Analytics and Reporting
- Composable Platform for Customization
🎯 Key Differentiators
- Strong heritage and expertise in contact center technology.
- Composable platform for greater flexibility.
Unique Value: Provides a flexible and scalable cloud contact center solution from a trusted leader in the industry.
🎯 Use Cases (4)
✅ Best For
- Modernizing the contact center of a large telecommunications provider.
- Improving agent productivity with AI-powered tools.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses looking for a simple, low-cost solution.
🏆 Alternatives
Offers a more composable and customizable platform than some all-in-one solutions.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
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