Avaya Experience Platform
Experiences that matter
Overview
The Avaya Experience Platform (AXP) is a modern, all-in-one contact center solution that brings together voice, digital channels, and AI to help businesses manage the entire customer journey. As a long-time leader in business communications, Avaya offers a robust and scalable platform designed for enterprises with complex needs.
✨ Key Features
- Omnichannel Customer Engagement
- AI-Powered Self-Service and Agent Assistance
- Workforce Engagement Management
- Advanced Analytics and Journey Mapping
- Composable platform with APIs
- Strong focus on reliability and security
🎯 Key Differentiators
- Deep enterprise expertise and large installed base
- Strong focus on reliability and security
- Hybrid cloud options
Unique Value: Provides a trusted and reliable platform for enterprises to innovate and deliver exceptional customer experiences without disruption.
🎯 Use Cases (4)
✅ Best For
- Large, complex contact center environments
- Migration from on-premise Avaya systems to the cloud
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses looking for a simple, low-cost solution
🏆 Alternatives
Offers a clear migration path and deep expertise for existing Avaya on-premise customers moving to the cloud.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
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